FAQ

Click the SIGN UP button and fill in the required details (email, password, etc.). You will receive a verification email — simply follow the link to activate your account.

You must be at least 18 years old to create an account. We may request proof of age at any time and suspend accounts until verification is completed.

No, only one account per player is allowed.

Click SIGN IN and select Forgot Password? link. You will receive an email with instructions to reset your password. You can also contact our support team for assistance.

Yes. All games are provided by licensed providers and use certified Random Number Generators (RNG) to ensure fair results.

We are required to verify your identity in accordance with applicable laws and regulations. This process helps confirm that funds are from legitimate sources, that players meet age requirements, and prevents fraudulent activity.

To upload documents, go to your profile and open the “Documents” section. Supported formats include PDF, JPG, PNG, and others, with a maximum file size of 2MB. Once uploaded, your documents will be reviewed. You can track their status in the same section.

Please check your spam/junk folder, as some email providers may mistakenly filter our message. If you still haven't received the verification email, please contact our support team via live chat or at [email protected], and we will gladly resend it to you.

Yes. You can request self-exclusion in your profile or just contact our support directly through LiveChat or send an email to [email protected] to temporarily deactivate your account.

To delete your account, please contact us at [email protected] and let us know you'd like to close your account. Our support team will assist you with the account closure process.

Both your deposits and withdrawals can be made in the following currencies: EUR, USD, XRP, ADA, BNB, TRX, USDC, SOL, GBP, BTC, BCH, ETH, LTC, DOG, USDT.

We do not set a minimum deposit amount. However, payment providers may have their own minimum limits. Please refer to the payment section in your account for details.

Deposits made generally show up immediately in the 'My Balance' section of 'My Account'.

If you’re depositing money into your Drakaris account, we will cover the recipient transaction costs. I.e., we pay for getting money in. Depending on your payment provider, they may charge a fee for sending money to us. If you’re withdrawing money, you pay the fee the payment provider charges.

Go to 'My Account', select 'Add Currency', and pick your preferred currency from the drop-down menu.

No. All deposits must be made using payment methods registered in your name.

No. Withdrawals can only be processed to payment methods registered in your name.

Bonuses provide additional funds or rewards to enhance your gameplay. Each promotion has specific terms and conditions, so we recommend reviewing them carefully before participating.

After receiving or activating Free Spins, log in and open the designated game. Winnings are credited as bonus funds and must be wagered in accordance with the promotion terms. We advise that you carefully read the Terms and Conditions of a promotion or offer prior to attempting to activate it.

Wagering occurs in the industry of gambling in games where the specific bonus terms apply. During the wagering process, all your bets will be added together until the required wager amount is met. Commonly, the amount of bonus is multiplied by the amount of the wager. For example, if the bonus amount is 100 EUR, while the wagering requirement is 35 times, it means that you will need to make bets until you reach the amount of 3,500 EUR in order to complete the wagering.

You can track your progress in the “Bonuses” section of your account. If needed, our support team is available to assist.

Yes. We use advanced encryption technologies to ensure that your personal and financial information is securely protected.

Drakaris uses SSL encryption and modern anti-fraud measures to maintain a secure gaming environment and protect user data.

If you detect any unusual activity, please contact our support team immediately via live chat or email at [email protected]. Our team is available 24/7 to assist you.